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Questions, answered
Delivery, freshness, payments, privacy — everything shoppers ask us most.
How fast is delivery?
Order by noon for same-day dispatch. Every order arrives within 24 hours in chilled, eco-friendly packaging that keeps greens crisp and berries cool.
How do shipping & delivery work?
We deliver daily across the metro area in our own vans — no third-party handoffs. You'll get a live delivery window by text, and our courier calls if anything needs you at the door.
What if something arrives less than perfect?
Tell us within 48 hours with a quick photo and we refund or replace the item — no return shipping, no forms. Freshness is the whole business, so we take it personally.
Which payment methods do you accept?
All major cards through our secure checkout, plus wallet payments where available. Your card details never touch our servers — payment is handled by our certified gateway.
How do first-order and newsletter discounts work?
New baskets over $50 automatically take 30% off the first order. Newsletter subscribers get 20% off a future shop — sign up in the footer and watch your inbox.
Privacy Policy — what happens to my data?
We use your details only to fulfil orders and, with your consent, to send the newsletter. We never sell personal data, and you can ask for a copy or deletion of your records at any time via the contact page.
Terms & Conditions — the short version
Prices and availability follow the live store. Discounts can't be combined unless stated. Delivery slots are confirmed at checkout, and perishable goods can't be returned once accepted — though our freshness promise above always applies.